Low Shipping Rates within Canada and USA

Return Policy

All sales are final.

Cancel/Return Policy
No cancellation/return policy once products are` purchased.
Exchange Policy (If Applicable)

The products purchased are subject to exchange only if it’s damaged / incorrectly shipped.

Damages and issues

Please inspect your order within 24 hours of delivery stamp and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our number 1 priority is your satisfaction. 

We will NOT accept return/exchange for below reasons
  • The colour tone of the actual product may vary slightly due to photographic lighting sources or your screen settings.
  • If the jewel is too heavy to wear or looks big.
  • If the size of the jewel is not what you expected.
  • On some cases earring stems are bent purposefully to avoid breakage which will not be considered as a Transit Damage.
  • Under rare circumstances, the jewelry beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.

Items are thoroughly checked for any defects before being shipped. If there are any issues with the items in your order, please contact us at info@elaboutique.ca within 24 hours of delivery timestamp.  After 24 hours we cannot investigate the issue.